Mac data recovery depends on the generation. Older Macs have a drive we can remove. Macs with the T2 chip and every Apple silicon Mac (M1 onwards) have encrypted storage soldered to the logic board, so the board itself has to work for the data to be read.
Macs we recover data from
- MacBook Air and MacBook Pro, Intel and Apple silicon
- iMac, including Fusion Drive models
- Mac mini, Mac Studio and Mac Pro
- Time Machine drives and external Mac drives (APFS and HFS+)
Common Mac problems
- Mac won’t turn on or charge
- Stuck on the Apple logo or a folder with a question mark
- Liquid spilled on a MacBook
- Failed Fusion Drive or internal SSD
- Deleted files and erased volumes
- Mac asking to “Restore” in recovery mode
Don’t erase or reinstall macOS, and don’t let anyone restore the Mac with Apple Configurator. On Apple silicon Macs, a restore wipes the internal storage for good.
For Apple silicon Macs that won’t start, we repair the logic board at component level to bring the data back. You’ll need your Mac login password.
How it works
Book online or call, and we collect the drive or you ship it to us. An engineer evaluates it, tells you what can be recovered and gives you a fixed quote. Recovery only starts when you approve it, and we work from a copy of the drive, never your only original.
Questions we get asked
Apple said my data can’t be recovered. Can you?
Often, yes. Apple replaces boards rather than repairing them, and a new board means the old data is gone. Repairing the original board is how the data comes back.
Start your recovery
Book online for a job number and shipping instructions, or call and talk to an engineer. We evaluate the drive and give you a fixed quote before any recovery work starts.