This policy explains how Data Retrieval, a trading name of Creative IT USA Inc., handles personal information collected through this website and our services.
Information we collect
- Contact details you give us when you book, call or email: name, company, address, phone and email
- Details of your device and the problem, so we can quote and carry out the work
- Basic website usage data, such as pages visited, collected by our hosting and analytics
Data on your drives
We access the data on your drive only to carry out the recovery you asked for, and to check with you that the right files were recovered. Our engineers are bound by confidentiality. Working copies are deleted once you confirm you have received your data, and failed drives are returned or securely destroyed at your request.
How we use your information
- To provide the service you asked for, and contact you about it
- To send quotes, invoices and job updates
- To meet legal and accounting obligations
We don’t sell personal information. We share it only with service providers who help us run the business, such as shipping companies and payment processors, and where the law requires it.
Your rights
You can ask to see, correct or delete the personal information we hold about you. California residents have additional rights under the California Consumer Privacy Act where it applies. Contact us using the details on our contact page.
Changes
We may update this policy. The current version is always on this page.